Reecenben Refund Policy

Effective date: October 8, 2026

This Refund Policy summarizes how refunds and cancellations work for products sold by Reecenben, Inc. ("Reecenben," "we," "us"). Each product also has its own terms. If this summary and a product's own terms differ, the product's terms control. Nothing in this policy limits any refund right you have under applicable law.

All prices are in US dollars and are charged by card through our payment processor, Stripe. Current prices are listed at reecenben.com/pricing.

1. DropIn studio bookings

DropIn lets creators book recording studios by the hour and pay in the app. The booking price is the host's hourly rate, any add-ons you choose, and a DropIn service fee, all shown before you pay.

• Cancel 24 hours or more before the start time: full refund, including the service fee.
• Cancel less than 24 hours before the start time, or no-show: not refunded.
• Host cancels: full refund, including the service fee.
• Studio not as described or not available: email info@reecenben.com within 48 hours after the scheduled start. We will review it and may issue a full or partial refund.

Full details are in the DropIn Terms of Service.

2. DropIn Pro and Courio subscriptions

DropIn Pro and paid Courio plans (Artist, Pro and Studio) are subscriptions that renew automatically at the end of each monthly or yearly period until you cancel.

• How to cancel: DropIn Pro in the app (Profile, then DropIn Pro, then Manage or cancel). Courio from Billing in your account, which opens the Stripe billing portal.
• What happens when you cancel: renewal stops and you keep your paid features until the end of the period you already paid for.
• Partial periods: we do not refund partial periods, except where the law requires it.
• Billing mistakes: if you were charged in error, for example a duplicate charge or a renewal after you cancelled, email us within 30 days of the charge and we will refund it.

Full details are in the Courio Terms of Service and the DropIn Terms of Service.

3. Courio beat license purchases

Beat licenses bought through a Courio share link are digital goods delivered right after payment. Because the files are delivered immediately, license purchases are generally final. If a file is missing, corrupted or materially different from what was described, email info@reecenben.com within 14 days of purchase and we will work with the seller to fix it or refund you.

4. Reecenben Studio packages

Reecenben Studio packages are fixed-price and paid in full up front.

• Before work starts: full refund.
• On-brand or money back: if the first draft is not clearly on-brand and ready to revise, you can claim a full refund within 14 calendar days after delivery.
• Late delivery: if we miss the delivery time by more than 5 business days for reasons not caused by you, you can cancel for a full refund.
• After work starts: otherwise non-refundable, because production time is reserved for your order.

Full details are in the Reecenben Studio Refund Policy.

5. How refunds are paid

Approved refunds go back to the original payment method. Depending on your bank, they can take 5 to 10 business days to appear. We do not give refunds as cash or store credit unless you ask for it and we agree.

6. Disputes

Please contact us before opening a chargeback. Most issues are resolved within 2 business days by email.

7. Contact

Reecenben, Inc.
300 Creek View Road, Suite 209, Newark, Delaware 19711, USA
info@reecenben.com | 925-382-6062